Welcome to the Umjolo Privacy Policy ("Policy")!
This explains how we collect, store, protect, and share your information, and with whom we share it. We suggest you read this in conjunction with our Terms and Conditions of Use.
Whilst you're enjoying the Umjolo mobile application (including the desktop version) ("App"), our websites and microsites (such as Umjolo.com) or using our digital products and services (such as our competitions or surveys) (together, referred to in this Privacy Policy as our "Sites"), we collect some information about you. In addition, you may choose to use the App or Sites to share information with other Umjolo members including your friends and contacts ("Users"). We may also need to share your information sometimes.
Important: Umjolo's App and Sites are global, and your information will be sent to and used in the United States and the UK regardless of the country you reside in. This Policy explains how we protect your personal data when we transfer it overseas, so please read very carefully!
For users in South Africa, this processing of personal information is governed by the Protection of Personal Information Act, 2013 (POPIA).
Who We Are
Umjolo Trading Limited acts as the data controller of the personal information collected and processed through the Umjolo App and Sites (referred to in this Policy as "we" and "us"). For the purposes of POPIA, Umjolo Trading Limited is the responsible party.
1. Collection of Information
Registration Information
When you download the App and create an account ("Account"), we may collect certain information ("Registration Information") about you, such as:
Name
Username
Email address
Mobile number
Gender identity
Date of birth
Sexual preference
Photographs
Location
Social media login info
You will also be required to create a password in connection with the registration of your Account. Once you register, you will be able to review and change this information at any time just by logging in to Umjolo (other than your location, which, if you have given Umjolo access to your location in your device settings, is automatically updated based on the location of your device) or contacting Umjolo's Customer Support Team.
Important: It is your responsibility to ensure that your account details are kept up to date. If your phone number changes, please ensure that you update this in your account.
The information we collect helps to enhance the App and verify our Users (robots are not welcome!). Registration Information such as your sexual preference, name and username may be visible to other Users who view your profile page.
For California Residents (CCPA)
For users who are California residents, the data we may collect falls within the following categories of "personal information," as defined by the California Consumer Privacy Act (CCPA):
| Category |
Examples |
| A. Identifiers |
Name, location |
| B. Personal information |
Contact details, financial information |
| C. Protected characteristics |
Age, gender identity, sexual orientation, race, religion |
| D. Commercial information |
Transaction information, purchase history |
| E. Biometric information |
Faceprint |
| F. Internet activity |
Browsing history, interactions with our Sites/App |
| G. Geolocation data |
Mobile device location |
| H. Audio/visual information |
Photos and videos |
| I. Employment information |
Work history, prior employer |
| J. Education information |
Non-public education information |
| K. Inferences |
Profile or summary about preferences |
Profile Information
We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers' licence details and other sensitive information which is open to abuse and misuse on your profile.
When you post information about yourself or use the messaging function to communicate with other Users, the amount of personal information you share is at your own risk. Please see Section 4 below for more information on who can access what you post on Umjolo.
Profile Verification Information (Including Biometric Information)
For safety and security and to ensure you have the best possible user experience, we may require Users to verify their accounts and might ask for your phone number and, in some instances, we might also ask that you carry out photo verification.
Why We Verify
We want to make sure you are not a robot! And we also want to avoid fake Umjolo accounts being created which can be used for malicious activities and cybercrime – they threaten the Umjolo network and spoil things for everyone. This verification might be required by us for the prevention of fraud.
You can also verify your photo on a voluntary basis (to add the blue "verified" badge to your profile).
If you choose to verify your profile photo, we will scan each photo that you submit. The scan may include the use of facial recognition technology so that we can compare the photo you submit to your profile photo, to help ensure that you are who you say you are. We do not add the verification photos to your profile. We'll keep your photo to compare it with any future photos you add to your profile. Your verification photo will not be visible on your profile.
Purchases Information
If you decide to purchase any of our premium services, we will process your payment information and retain this securely for the prevention of fraud and for audit/tax purposes.
Anti-Fraud Procedures
Umjolo uses automated decisions to prevent fraudulent payment transactions being processed as part of its anti-fraud procedures. In order to do this, our systems check payment transactions for behaviour that indicates breaches of our Terms and Conditions of Use.
If a transaction meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached and the transaction is likely to be fraudulent, the relevant transaction may automatically be blocked. Where a transaction is blocked, the user will be notified that their transaction cannot be processed and affected Users can contact Umjolo to contest the decision.
Note: If your account is blocked for any reason, any account(s) that you have on any other Umjolo Group platforms/applications may also be blocked as part of our anti-spam and anti-fraud procedures.
Geolocation Information
If you have given Umjolo access to your location in your device settings, when you use your mobile, we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device's coordinates to offer certain features to you.
This information helps us identify your physical location and we may use it to personalise the App and make it easier for you to interact with other Users, by enabling the general locality information to be displayed to Users seeing your profile and showing you the profiles of other Users who are near you.
How to Turn Off Location Services
iPhone App
Settings → Privacy → Location Services → Umjolo
Android
Settings → Location → Umjolo → Permissions → Location
2. Use of Your Information
Our main goal is to ensure your experience on Umjolo is an enjoyable one and in order to deliver it to you, we may use your Registration and other information to:
- Offer you our services and features
- Contact you with information about the App (e.g. updates and new features)
- Personalise the App/Sites and the content we deliver to you
- Conduct research and analytics about how you use and interact with the App/Sites
- Test new technologies and processes designed to enhance and develop the App/Sites
- Resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use
- Investigate fraud, protect our legal rights, and to enforce our Terms and Conditions of Use
- Send you information about promotions and offers (with your consent)
- Protect our Users and third parties from harm
Our Matching Algorithms
Our mission is to create kind and equitable relationships. We have developed matching algorithms to predict your compatibility with other users so we can show you people we think are a good match for you.
We use different indications based on users' profiles on our app (for example, how you swipe or whether you match with someone). We use these indications to recommend the most relevant profiles to everyone to maximise everyone's chances of finding meaningful connections on our apps.
3. Disclosure of Information
Our policy is to not disclose your personal data, except in the limited circumstances described below:
Service Providers - We engage certain trusted third parties to perform functions and provide services to us.
Could include all data
Moderators - to monitor activity and approve content
Name, profile info, messages, photos
Advertising Partners - for targeted advertisements
Device ID, age, gender, IP address
Law and Harm - to comply with legal obligations
Could include all personal data
Payment Processors - to facilitate payments
Cardholder details, transaction data
4. What Others May See About You
We think our Users are awesome, and we want you to share how awesome you are with the world, so we have built certain features to enable this. Our App is designed to make it easier for you to connect with other Users and to interact with them.
Important: When using the Umjolo App, you should assume that anything you post or submit on the App may be publicly-viewable and accessible, both by Users of the App and non-users of the App. We want our Users to be careful about posting information that may eventually be made public.
Please be careful about posting sensitive details about yourself on your profile such as your religious denomination and health details. While you may voluntarily provide this information to us when you create your profile, including your sexual preferences, there is no requirement to do so. Please remember that photographs that you post on Umjolo may reveal information about yourself as well.
Security Tip: If you log in to or access the App through your Facebook account or another third-party account on a device which you share with others, remember to log out of the App and the relevant third-party account when you leave the device in order to prevent other users from accessing your Umjolo account.
5. Our Policy Towards Age
Although we want as many people as possible to enjoy our creation, you have to be at least 18 years old to use Umjolo.
Umjolo does not knowingly collect any information about or market to children, minors or anyone under the age of majority. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal data, we will take steps to terminate that person's registration and delete their Profile information from Umjolo.
If we do delete a Profile because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new Profile.
6. Child Protection Policy
Child Safety Standards — Umjolo (com.umjolo.app)
Developer: Fezekile Xalaba / Umjolo
Umjolo is committed to keeping our platform safe. We strictly prohibit child sexual abuse and exploitation (CSAE) and any form of harm to minors.
Our Policies
- We do not allow content, images, accounts, messages, or behavior involving child sexual abuse or exploitation.
- We do not allow adults to contact minors for romantic or sexual purposes.
- We remove violating content and permanently suspend accounts involved in CSAE.
- We report suspected CSAM to the appropriate authorities where required by law.
- We comply with all applicable child-protection and reporting laws.
Reporting Tools
Users can report, block, and flag harmful or suspicious activity inside the app.
Our moderation team reviews reports promptly and takes action.
Child-Safety Contact
If you believe a child is at risk or see content that violates these standards, please contact us:
Child Safety Contact: introteqhub@gmail.com
We take all reports seriously and respond as quickly as possible.
7. Security
Umjolo has implemented appropriate security measures to protect and prevent the loss, misuse, unauthorised access or disclosure and alteration of the information under our control, including your personal data. We use reasonable security measures to safeguard the confidentiality of your personal information. Our technical experts at Umjolo work hard to ensure your secure use of our site.
Unfortunately, no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur.
Security Tips
Log Out
Make sure you log out of your Account after use as you never know who may stumble onto your Account!
Password Security
Don't share the password you use to access your Umjolo Account with anyone else!
Change Password
Change your password periodically for better security.
Suspicious Activity
If you ever think someone has had access to your password or Account, contact us immediately.
8. Linking Other Accounts to Umjolo
Using Facebook to Sign In
When you sign in to our App using your Facebook account, you give permission to Facebook to share with us your name and profile picture. Unless you opt-out, you also give permission to Facebook to share with us your email address (if there is one associated with your Facebook account), date of birth, profile photos, gender, Page likes and current town/city.
Using Apple ID to Sign In
If you register or sign in with your Apple ID, you give Apple permission to share your Apple login, a name (that can be edited by you) and an email (you can choose to hide your email and Apple will create a random email address so your personal email can stay private). This email address will be linked to your Umjolo account and will be used to retrieve your Umjolo account.
Linking Instagram
You may link your Umjolo account with your Instagram account. This allows you to share some information from those accounts directly to your Umjolo account (for example, Instagram photos).
Unlinking Accounts: If you no longer want to link your Umjolo account to your Instagram or Facebook account, please visit the settings in your Instagram or Facebook account and follow the instructions to remove the Umjolo app access permissions.
9. Your California Privacy Rights
For Users who are California residents, you have the following rights (in addition to those listed at section 9 below) under the California Consumer Privacy Act, and you have the right to be free from unlawful discrimination for exercising your rights under the Act:
Right to Disclosure
You have the right to request that we disclose certain information to you and explain how we have collected, used and shared your personal information over the past 12 months.
Right to Deletion
You have the right to request that we delete your personal information that we collected from you, subject to certain exceptions.
Right to Opt-Out
You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
Shine the Light Law: California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at introteqhub@gmail.com.
10. Your Rights
Privacy laws applicable in your country, including POPIA in South Africa, may give you the following rights:
Right to be informed
What personal data an organisation is processing and why (this notice).
Right of access
You can request a copy of your data.
Right of rectification
If the data held is inaccurate, you have the right to have it corrected.
Right to erasure
You have the right to have your data deleted in certain circumstances.
Right to restrict processing
In limited circumstances, you have the right to request that processing is stopped but the data retained.
Right to data portability
You can request a copy of your data in a machine-readable form.
Right to object
In certain circumstances you may object to processing.
Rights re: automated decisions
Rights related to automated decision-making including profiling.
11. Data Retention and Deletion
We keep your personal information only as long as we need it for the legal basis relied upon (as set out in Section 2 above) and as permitted by applicable law.
Account Deletion Process
When your Account is deleted, we make sure it is no longer viewable on the App. For up to 28 days it is still possible to restore your Account if it was accidentally deleted. After 28 days, we begin the process of deleting your personal information from our systems, unless:
- We must keep it to comply with applicable law
- We must keep it to evidence our compliance with applicable law
- There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved
- The information must be kept for our legitimate business interests, such as fraud prevention and enhancing Users' safety and security
Important Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by others. We cannot control this, nor do we accept any liability for this.
12. Beta Programs
If you choose to participate in beta testing through Apple's TestFlight Program, please see here for additional information about how your data will be processed.
13. Changes to This Policy
As Umjolo evolves, we may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at https://umjolo.com/privacy/.
If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, via an email to the email associated with your Account or by posting a notice within Umjolo.
Effective Date
This Privacy Policy was last updated on: September 26, 2025